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Cannot reinstall Cubase plugin

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Cannot reinstall Cubase plugin Empty Cannot reinstall Cubase plugin

Post by rob61 Tue Oct 11, 2022 9:08 pm

Hi, 
For what kind of reason I decided to uninstall the Cubase plugin. So far, so good. 
But when I tried to install the same plugin again, the plugin store showed that the plugin can only be uninstalled. Shocked

I did reinstalled the stream deck program itself, without any success. 

What do I have to do to get Cubase plugin installed again?

rob61

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Join date : 2022-10-11

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Cannot reinstall Cubase plugin Empty Re: Cannot reinstall Cubase plugin

Post by Admin Tue Oct 11, 2022 9:34 pm

Hi,

For some reason, Stream Deck sometimes has problems uninstalling plugins. What you need to do, is to delete the plugin folder manually. Please do as follows:

  • Stop the Stream Deck software (Stream Deck icon - Quit Stream Deck)
  • Delete the plugin folder:
    • Windows: "%appdata%\Elgato\StreamDeck\Plugins\se.trevligaspel.cubase.sdPlugin"
    • macOS: "~/Library/Application Support/com.elgato.StreamDeck/Plugins/se.trevligaspel.cubase.sdPlugin"
  • Start the Stream Deck software.
  • Install the plugin.
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Cannot reinstall Cubase plugin Empty Re: Cannot reinstall Cubase plugin

Post by rob61 Fri Oct 14, 2022 4:50 pm

Unfortunately, I have not found that folder. I did found the plugin folder and renamed it. started streamdeck again. It shortened the list of plugins but in the store the Cubase plugin was only to Uninstall Sad 
I did uninstalled streamdeck and in the register I searched for Elgato and deleted every value or key. installed streamdeck again. And fortunately, I could install Cubase plugin  cheers
But there should be a better way to re-install a plugin.

rob61

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Cannot reinstall Cubase plugin Empty Re: Cannot reinstall Cubase plugin

Post by Admin Fri Oct 14, 2022 5:01 pm

I know that Stream Deck occasionally can fail in uninstalling a plugin, and the situations I'm aware of are if there are opened/locked files in the plugin folder. When that happens, Stream Deck manages to remove some files but not all, leaving the plugin in an unusable state. A manual delete of the folder (after having released whatever lock there was on files) fixes the problem.

Your situation seems to have been more complex, and I don't know what could cause that to happen.

I'm glad you managed to fix it. cheers
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Cannot reinstall Cubase plugin Empty Re: Cannot reinstall Cubase plugin

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